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Okx

Senior Agent, CDD Operations

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Date Posted

Department

Customer Due Diligence

Location

São Paulo, Brazil

Who We Are

At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves. Across our multiple offices globally, we are united by our core principles: We Before Me, Do the Right Thing, and Get Things Done. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er. OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more.

About the Opportunity

This is a unique and high-impact opportunity at one of the fastest-growing global cryptocurrency exchanges. As a Specialist in KYC Operations, you will be an integral part of our CDD team, responsible for reviewing customer cases flagged through our onboarding systems for potential money laundering, terrorist financing, Bank Secrecy Act (BSA) violations, and other AML- or fraud-related concerns. Prior experience in Know Your Customer (KYC) processes and sanctions compliance is essential for this role.

What You’ll Be Doing

  • Conduct comprehensive reviews of incoming customer onboarding cases, ensuring KYC principles are applied consistently in accordance with the Company's KYC policy and customer risk assessment framework.
  • Review KYC documentation submitted by customers, leveraging internal validation tools and reputable external sources to verify AML-related materials.
  • Request appropriate CDD/EDD documentation from customers to ensure the onboarding process is completed in full compliance with internal policies and procedures.
  • Follow up on outstanding CDD/EDD requests, ensuring timely communication is maintained within relevant Service Level Agreements (SLAs).
  • Investigate potential matches generated by the Company's screening application, assessing customers against sanctions lists, Politically Exposed Persons (PEP) databases, and adverse media sources, and taking appropriate action on findings.
  • Report AML/CDD issues and escalate matters to management as required.
  • Deliver a high standard of service to customers and internal stakeholders, handling all queries professionally and escalating where necessary.
  • Contribute to the ongoing enhancement of the CDD function, including maintaining and updating operational procedures.
  • Support and manage ad hoc projects as they arise.

Perks & Benefits

  • Competitive total compensation package
  • L&D programs and Education subsidy for employees' growth and development
  • Various team building programs and company events
  • Wellness and meal allowances
  • Comprehensive healthcare schemes for employees and dependents#LI-EWR1 #LI-HYBRID 
Notice:
All official OKX vacancies are published on this website. While roles may appear on selected third-party platforms from time to time, information on other sites may be inaccurate or outdated. If in doubt, please apply directly through our official careers website.
Information collected and processed as part of the recruitment process of any job application you choose to submit is subject to OKX's Candidate Privacy Notice.
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