Senior Account Manager

About Cryptio

We’re Cryptio. We build infrastructure to bring financial integrity to the crypto economy. Our enterprise-grade back-office and data platform power mission-critical accounting, reporting, and operational workflows for institutions, corporates, and crypto-native organisations.

We’re trusted by leaders like Circle, Societe Generale, Uniswap, Gemini, and the Government of El Salvador. We’ve raised $26m from top investors including Point Nine, 1kx, Tim Draper, and Ledger Cathay.

The role

We're hiring a Senior Account Manager (Enterprise) based in New York City to grow and retain a portfolio of our largest, most strategic customers.

You'll own the commercial strategy and day-to-day leadership of these relationships — driving renewals, identifying expansion opportunities, and running executive engagement across some of the most complex and high-value accounts in crypto finance. This is a strategic, commercially-oriented role focused on renewals and expansion, not a support-only CSM or implementation PM role.

What you'll do

This isn't just relationship management. It's about protecting and growing enterprise ARR in a technically complex, fast-moving environment — translating customer complexity into clear, outcomes-based commercial plans.

• Own a portfolio of strategic enterprise accounts, including renewal planning, expansion strategy, and executive engagement

• Build and run account plans: stakeholder mapping, whitespace analysis, success criteria, mutual action plans, and value realization

• Lead and close expansion opportunities (upsell and cross-sell) in partnership with Enterprise Success Consultants, Sales Solution Consultants, and Advisory Solution Consultants

• Drive net revenue retention through proactive renewal execution, accurate risk identification, and structured mitigation plans

• Run executive-level governance: QBRs, steering committees, innovation and roadmap sessions, and escalation management

• Act as the voice of the customer internally, advocating for product improvements and a better customer experience at scale

• Maintain high standards of forecasting, account hygiene, and CRM discipline in HubSpot

• Mentor Associate and mid-level Account Managers on enterprise account strategy, negotiation, and operating cadence

We're looking for someone who

• Has 7–10+ years of experience in enterprise Account Management (or renewals and expansion roles) in B2B SaaS

• Has a proven track record of owning and growing strategic accounts through renewals, multi-stakeholder expansions, and executive engagement

• Is comfortable working with technical products and teams, and can translate complexity into business outcomes

• Brings strong commercial judgment: value selling, negotiation, procurement and legal cycles, and stakeholder alignment

• Operates with rigour: forecasting accuracy, account planning cadence, and excellent CRM hygiene

• Communicates clearly and confidently with executive presence across internal and external stakeholders

• Is NYC-based with flexibility for customer meetings and periodic travel

Why you'll love this role

• You'll work directly with some of the most complex and high-profile names in crypto -banks, stablecoin issuers, asset managers, and DeFi innovators shaping how they operate at scale

• You'll be a true commercial owner, not just a relationship manager, with real influence over how Cryptio retains and grows its most strategic accounts

• You'll collaborate closely with Product, Engineering, and Growth to feed customer insight back into the roadmap and influence how we build

• You'll gain deep exposure to the emerging intersection of institutional finance and crypto a space that's moving fast and where your work genuinely matters

• At Cryptio, expectations are high but so is the support. Expect a team that's invested in your success

Perks

👩‍💻 Remote or Hybrid working

🏝️ 25 days paid holiday plus bank holidays

🙌 One additional day of annual leave each year, up to 30 total days

🎂 Your birth off

🧘 Mental health resources, wellbeing programs, and professional coaching

🫶 Family-friendly policies

💪 Fitness and wellness budget

💻 MacBook Pro

🖥️ $200 home office setup budget

🎓Training and development budget

*** we have additional benefits depending on location

If this sounds like you, we would love to hear from you 🙌

At Cryptio, we move fast and take ownership of outcomes. We learn from failures, celebrate wins, and let humility, curiosity, and a passion for crypto guide how we work. If you value collaboration and want to build with purpose, you’ll feel right at home here.