FX/Credit Lead

Responsibilities

FX Operations & Execution:

• Oversee end-to-end FX conversion operations including quote management, trade execution, and settlement across multiple banking API partners

• Monitor real-time FX pricing engine performance — ensuring rate refresh latency, rate-lock accuracy, and best-rate vendor selection meet defined SLAs (99.9% uptime, 100% best-rate accuracy)

• Manage and optimize intelligent vendor selection logic: net cost scoring, settlement speed, provider health scores, and geographic compliance checks

• Handle escalations for failed transactions, rate staleness events, and provider API errors; drive root-cause resolution

Settlement & Reconciliation:

• Own daily reconciliation across all currency inflows/outflows (T+1 target; 99.99% accuracy SLA)

• Coordinate settlement flows across ISO 20022-compliant rails; resolve discrepancies

• Partner with Finance and Clearing teams to maintain clean books and audit-ready records

• Produce daily/weekly/monthly operations and reconciliation reports for senior management

Liquidity & Vendor Management:

• Maintain and develop relationships with banking partners

• Monitor liquidity depth for large transactions (>USD 50,000), ensuring competitive pricing and execution

• Evaluate and onboard new liquidity providers; contribute to the multi-bank API integration roadmap

• Negotiate FX spread tiers and volume incentives with providers

Risk & Compliance:

• Work closely with Risk, Compliance, and Legal teams to ensure FX operations adhere to applicable regulations across all supported currency corridors

• Monitor and enforce provider failover thresholds (>1% error rate triggers automatic exclusion)

• Support the MLRO and compliance function with transaction monitoring, AML flags, and regulatory reporting as required

• Maintain operational controls around MFA, risk controls, and FX desk licensing requirements (e.g., Nest Trading Limited expansion)

Cross-Functional Collaboration:

• Partner with Product and Tech teams on new feature rollouts: recurring conversions, rate alerts, multi-currency wallet transfers, and remittance corridors

• Contribute operational requirements and UAT support for new currency pair launches

• Liaise with Customer Service on FX-related escalations; maintain SOP documentation

Requirements

Bachelor degree or above, prefer majoring in finance/International Business

5+ years experience in payment industry or FX operations fields.

Interested in Cryptocurrencies, Blockchain and trading or finance/banking/payments industry.

Attention to detail with excellent communication skills and patience.

Data-savvy, understand basic metrics of operations.

Ability to troubleshoot and discover answers quickly and effectively.

Capable of working under pressure.

Cooperative with strong team spirit and a willingness to motivate colleagues on the Customer Support Team.

Fluent in English