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BTSE

Customer Success Manager, API

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Date Posted

Department

Customer Success

Location

Taipei

About BTSE:
彼特思方舟 is a specialized service provider dedicated to delivering a full spectrum of front-office and back-office support solutions, each of which are tailored to the unique needs of global financial technology firms. 彼特思方舟 is engaged by BTSE Group to offer several key positions, enabling the delivery of cutting-edge technology and tailored solutions that meet the evolving demands of the fintech industry in a competitive global market. 
BTSE Group is a leading global fintech and blockchain company that is committed to building innovative technology and infrastructure. BTSE empowers businesses and corporate clients with the advanced tools they need to excel in a rapidly evolving and competitive market. BTSE has pioneered numerous trading technologies that have been widely adopted across the industry, setting new benchmarks for innovation, performance, and security in fintech. BTSE’s diverse business lines serve both retail (B2C) customers and institutional (B2B) clients, enabling them to launch, operate, and scale fintech businesses. BTSE is seeking ambitious, motivated professionals to join our B2C and B2B teams.
About the Opportunity:

We’re looking for a Customer Success Manager, API to manage and grow client relationships exclusively for our API-based products. This role is focused on driving adoption, retention, and expansion at scale, serving as the primary point of contact for API clients. You will guide clients through the onboarding process and ensure they successfully integrate and leverage our API offerings.

You don't need to write code, but you must be technically driven, understand API functionality, and be comfortable navigating technical discussions with client developers and product managers.

Responsibilities:

  • Onboard API clients at scale: Lead the successful onboarding, integration, and go-live phases for a high volume of API clients.

  • Manage a portfolio of API customers: Serve as the primary point of contact and trusted advisor for API-focused B2B accounts.

  • Run performance reviews and account planning: Provide usage insights, API volume trends, and tailored recommendations to drive adoption.

  • Proactively mitigate risk: Monitor API engagement signals and technical health metrics, acting early to resolve roadblocks and maintain account health.

  • Drive growth: Identify upsell and cross-sell opportunities for higher API tiers or additional endpoints, working closely with Sales.

  • Partner cross-functionally: Work with Product and customer Support to communicate technical feedback, resolve issues, and align on API roadmap priorities.

Requirement:

  • Minimum 3 years of professional experience in customer-facing roles, with at least 1 year in Customer Success or Account Management.

  • Demonstrated experience working with API-based, technical, or SaaS products.

  • Familiarity with API concepts, webhooks, and system integrations (ability to effectively communicate technical concepts).

  • Strong commercial acumen and experience managing revenue-bearing accounts at scale.

  • Excellent communication and stakeholder management skills (comfortable engaging with technical and non-technical stakeholders).

  • Highly organized, resourceful, and able to operate independently in a high-volume environment.

Nice to have:

  • Experience in the crypto or financial services industry.

  • Proficiency in Mandarin, or any south east Asia languages

  • Familiarity with API concepts, webhooks, and system integrations and CRM tools like Salesforce or HubSpot.

Perks & Benefits

  • Competitive total compensation package
  • Various team building programs and company events
  • Comprehensive healthcare schemes for employees and dependants
  • And many more! Apply and let us tell you more!
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