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BTSE

Community Manager

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Date Posted

Department

Marketing

Location

Taipei

About BTSE:
彼特思方舟 is a specialized service provider dedicated to delivering a full spectrum of front-office and back-office support solutions, each of which are tailored to the unique needs of global financial technology firms. 彼特思方舟 is engaged by BTSE Group to offer several key positions, enabling the delivery of cutting-edge technology and tailored solutions that meet the evolving demands of the fintech industry in a competitive global market. 
BTSE Group is a leading global fintech and blockchain company that is committed to building innovative technology and infrastructure. BTSE empowers businesses and corporate clients with the advanced tools they need to excel in a rapidly evolving and competitive market. BTSE has pioneered numerous trading technologies that have been widely adopted across the industry, setting new benchmarks for innovation, performance, and security in fintech. BTSE’s diverse business lines serve both retail (B2C) customers and institutional (B2B) clients, enabling them to launch, operate, and scale fintech businesses. BTSE is seeking ambitious, motivated professionals to join our B2C and B2B teams.
About the Opportunity:

As a Community Manager, you will play a key role in managing and maintaining our Telegram and Discord communities. Working closely with the Country Managers, you will ensure smooth community operations, foster engagement, and deliver an excellent user experience. This is an exciting opportunity to contribute to the growth of an innovative and fast-paced organization.

Responsibilities:

  • Daily Community Management: Monitor and maintain order in the community. Respond to common user questions and provide basic support. Share announcements, event updates, and rule changes as directed.

  • Community Content Planning: Plan and execute interactive campaigns such as weekly topics, Q&A sessions, or AMAs. Gather and organize user feedback to make community content more engaging.

  • User Data Monitoring and Analysis: Track community activity, growth trends, and engagement levels. Provide actionable suggestions based on data analysis to improve community operations.

  • Crisis Handling: Quickly address and resolve disputes or emergencies within the community. Manage user complaints and handle basic technical support requests.

  • Platform Management: Optimize Telegram and Discord settings, including permission management, bot configurations, and channel organization. Monitor bot functionality to ensure smooth group and server operations.

Requirement:

  • Strong understanding of community platforms, particularly Telegram and Discord

  • Excellent communication and problem-solving skills

  • Proactive and organized, with the ability to multitask in a fast-paced environment

  • Basic data analysis skills to monitor user activity and engagement

  • Prior experience in community management or related roles is a plus

Perks & Benefits

  • Competitive total compensation package
  • Various team building programs and company events
  • Comprehensive healthcare schemes for employees and dependants
  • And many more! Apply and let us tell you more!
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