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BTSE

Business Operations Associate (Jakarta Based)

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Date Posted

Department

Joint Venture / License Entity

Location

Jakarta

About BTSE:BTSE Group is a global leader in fintech and blockchain technology, anchored by three corebusiness pillars: Exchange, Payments, and Infrastructure Development. Serving over 100corporate clients worldwide, we provide white-label exchange and payment solutions. Ourofferings encompass everything from exchange infrastructure hosting and development tocustody, wallets, payments, blockchain integration, trading, and more.We are looking for talented professionals in marketing, operations, customer support, and otherdepartments. The roles offered may be on-site, remote, or hybrid, in collaboration with our localpartner.
About the Opportunity:We are looking for a Business Operations Specialist to keep our daily operations runningsmoothly and drive cross-functional projects forward by connecting our Product, Tech, andMarketing teams. In this role, you will use your background in PMO, Business Analysis, orProduct Planning within the fintech, banking, or crypto sectors to build operational frameworks,manage vendors, handle incidents, and create dashboards to track performance. The idealcandidate is a proactive problem solver with excellent communication and presentation skills,capable of turning data into clear progress updates for our coworkers, stakeholders, andleadership team.

Responsibilities:

  • Cross-Functional Collaboration: Collaborate effectively with Product, Technology,Customer Service, and Marketing departments to support operational efficiency.
  • Operational Coordination: Align tasks and deliverables across multiple business unitsto ensure timely project execution and transparent communication.
  • Process Oversight: Maintain and monitor standard operating procedures (SOPs) tosafeguard service quality and operational continuity.
  • Product Deployment Support: Partner with internal teams to facilitate the successfullaunch and tracking of new products and feature.
  • Stakeholder Reporting: Prepare and distribute comprehensive updates regardingproject milestones, operational metrics, and key initiatives.
  • Incident Management & System Monitoring: Monitor administrative portals andsystem dashboards for anomalies, managing incidents to resolution and suggestingsystem enhancements.
  • Vendor Management: Supervise the vendor onboarding process and oversee ongoingvendor performance management.
  • Business Intelligence Initiatives: Initiate the creation, deployment, and ongoingmonitoring of operational performance dashboards.

Requirements:

  • Bachelor’s degree in Business, Engineering, Finance, Tech/IT, or a related field thatsharpens your analytical and problem-solving skills.
  • 3–5 years of working experience as a PMO, Business Analyst, or in ProductManagement/Product Planning.
  • Previous working experience in a crypto-exchange, fintech, or banking environment.
  • Strong project management skills to interact with different stakeholders, collectinformation, build up frameworks, and follow through on the execution and monitoring ofoutcomes.
  • Excellent presentation and communication skills, with the ability to clearly convey ideasto stakeholders, the leadership team, and coworkers.
  • Comfortable with system monitoring, dashboard creation, and utilizing admin portals toidentify operational anomalies.

Nice to Have

    Prior experience working specifically within a crypto-exchange company in a PMO,Business Analyst, or Product Planning role.

Perks & Benefits:

  • Competitive total compensation package
  • Various team-building programs and company events
  • And many more! Apply and let us tell you more!
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